Many organisations have contracts worth millions of pounds needing reliable telephone support 24 hours of the day and every day. It is imperative for a client to be confident that their problem will generate a swift reaction from their service provider.
24 Hour Telephone Answering
High overnight staffing levels and key support service call handling
Throughout 24 hours we staff at high levels, especially when more complex, key support calls are expected. Our overnight teams are experienced and able to handle telephone calls relating to key support services like: IT, Facilities Management and Insurance covering all areas including the Health Service, Legal Profession and Pharmaceuticals industry.
A flexible approach considering your needs
We will set your account up in a thorough and professional way taking into consideration the different needs of your staff. If you have on–call staff they will want a friendly and considerate approach (particularly if we are waking them up at 3am to assist one of your clients) whilst your Managers will appreciate reports giving a full audit trail of who called, when, for what reason and with what outcome.
Our Call Handling Service
Call answering services that work to your protocol
Where your protocol requires it we can send email, fax and text messages or we can telephone your on–call person to pass over details of required actions.
- Find out about our 24 hour contact centre response services
- Contact centre and small business telephone answering services
For a bespoke quotation call us free on 0800 694 0 222 or click here